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MVP Business of Parts Management
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Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream
management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.
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MVP Elevating the Customer Experience
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Elevating the Customer Experience provides a practical approach to customer satisfaction that will knock the socks off your customers, as well as your competition. Discover how creating “Memorable Experiences” can provide a true competitive advantage by making extraordinary customer service the centerpiece of your marketing strategy.
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FULL COURSE DESCRIPTION
[English]
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MVP Fundamentals of Commercial Truck Estimating
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This course will equip owners, managers and estimators to better understand and write a more accurate fleet repair estimate. By focusing on the mechanics of the estimate, you can have an immediate effect on the profitability of your facility.
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FULL COURSE DESCRIPTION
[English]
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MVP Green Belt
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Green Belt Training is an innovative four-day
training program directed at process improvement
based upon the practical application of Lean Six
Sigma tailored for collision repair.
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FULL COURSE DESCRIPTION
[English]
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MVP Refinish Area Optimization
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-key performance indicators of the paint shop
-common problems that affect production and how to solve them
-how the quick changeover approach can increase production
-proven strategies to drive improvement
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